Healios asked us to design a new service to deliver cognitive behavioural therapy to children and young people aged 11-17yrs. It needed to be something they could relate to and importantly, look forward to using.
We worked with the Healios clinical team and groups of children from ages 11-17 to design a new chatbot character, tone of voice and interface, as well as create the UX framework to ensure it fit seamlessly into their lives.
A successfully tested brand concept, style guide and future insights for a successful launch. Within 5 months, the pilot product was successfully launched to approx. 5,000 children and young people across Europe.