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Evolve your product experience

Experience Mission

Better journeys start here

We'll explore your product lifecycle with a customer-focused lens to find new opportunities to elevate your experience and create those magical moments that build fierce brand loyalty.

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Over 4-weeks we'll

  1. Customer analysis

    We’ll start by understanding your customers, their goals and their motivations. This will be augmented with any data you are able to share.

    🕵️
  2. Competitor and market review

    We’ll review the market and dive into your current and potential competitors to better understand the experiences they provide

    👀
  3. Customer experience map

    We’ll dive into your experience to document the focus journey and touchpoints we’re exploring with you. We'll layer in the information we’ve discovered so far and highlight key opportunities to delight your customers and optimise your process.

    ⚡️
  4. Prioritise and execute

    Armed with a treasure chest of opportunities, we’ll work together to prioritise them based on effort and value and create a list of initiatives from quick wins to medium-term projects.

    🤘

Get a team, bursting with talent, ideas and energy focused on making it happen.

Let's do this!

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Our impact...

“Honestly I was quite emotional seeing that. It's been a game-changer for us”
WIT
“Active Matter seamlessly integrated into our product team, and together they’ve inspired us to think in a more customer-focused way when designing our technical products”
BlackBerry